Aliza.in

RIOE Business Private Limited
F3/6, Madanpur Khader Extension Part III,
Near Makki Masjid,
New Delhi – 110076, INDIA 

Working Hours: 09.30AM – 07.00PM
Call us on: +91-7053060395, 7701851936

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Frequently Asked Questions

Please read our FAQ before sending us a message.

Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?
Our delivery charges are based on weight slab and zone. Look at below table for more information.

Local (Delhi)

Rs. 65/- per 0.5 kg

Rest of India

Rs. 75/- per 0.5 kg

North East of India

Rs. 75/- per 0.5 kg

Does Aliza.in offers free Shipping?
Yes, we offers FREE Shipping on order worth Rs 999/- and above.
Which payment methods are accepted on the Online Shop?
We accept prepaid payment via Credit Card, Debit Card, Cash Card, Internet Banking & Mobile Wallets. All of these payment method are SSL secure and powered by PayU Money, PayTM & CcAvenue. We also accept cash on delivery (COD).
Does Aliza.in provide cash on delivery in my city?
We offer cash on delivery (COD) at so many locations in India depending on the pin code. The website will automatically give you the option of COD if the pin code is served through this facility, you can also check COD option on product pages or else you can e mail us your area PIN code on cs@aliza.in so that we can check and revert.
Does Aliza.in charge for cash on delivery?
Yes, you need to pay a flat charge of Rs. 60/- to avail cash on delivery.
Does Aliza.in offer discount on online payment?
Yes, you will get an additional discount of 1% on total cart value if you opt to pay via online payment such as Credit Card, Debit Card, Cash Card, Internet Banking & Mobile Wallets.
How long will delivery take?
Generally we ship orders in one working business day by leading logistic partners such as Delhivery, DTDC, DHL etc. Delivery of the orders will depend upon location and pin code. But still we can say Usually it takes 1-3 business days in all major cities of India, for Tier II/Tier III towns it takes 3-5 business days, for rest of the India it usually takes 7-10 business days..
My order has failed but my money has been debited from my account. Now what should I do?
Please e-mail us on cs@aliza.in with your purchased order number or PayU/Ccavenue/PayTm transaction ID. We will immediately process the order so that you get your product as soon as possible.
How secure is shopping in the Online Shop? Is my data protected?
Yes, your data is safe because we only collect payment data, such as your credit card number, in our secure web store, and hand it over to our payment service provider without storing it. We provide Extended Validation SSL Certificate where you can safely enter your entire card number on Aliza.in.
What exactly happens after ordering?
We have a complete order management process and your order will also process through same way. Order Confirmation --> Pick list Creation --> Invoicing --> Packaging --> Dispatching --> Delivery 
How can I Track my order status?
You will receive the mail/SMS regarding your shipment details and tracking id will be provided along with the tracking URL of the courier service. Also you may visit order history page to see tracking details of your order. Click here to Track your order.
Do I receive an invoice for my order?
Yes, We will send your invoice once your payment will realise and we process your order for packaging and dispatching. 
How can I cancel or change my order?
Just drop an email to cs@aliza.in with reference number of your purchase order. In case we have not shipped it yet, we will cancel your order, else you will have to send it back to us and we will offer you a refund or exchange.
Do you accepts returns?
Yes, we have a 3 days ( from the date of delivery ) returns policy on all products except below categories due to hygiene issues eg. lingerie, swimwear, costmetics etc. For details please go through the refund policy Here.
I have paid via cash on delivery, how will I get refund?
We shall be refunding you back the amount in your Aliza.in Wallet. You may use that amount to do any shopping on Aliza.in OR you may transfer the amount to your bank account. Here is the help guide for initiating bank transfer
I have paid via netbanking/debit/credit card, how will I get refund?
We shall be refunding money back into the same account via which you had paid for your purchase on Aliza.in.

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